Return & Refund Policy

What are the conditions for returning an item?

Returning conditions must meet the below: -

Proof of purchase (order number, invoice).

The reason for return has to be valid based on the below Reasons: -

If there is any item damaged due to the delivery time by the Shipping company, please contact our customer service within 24 hours to make a complaint. Remember that you will send back all items including the free promotional items that came with the purchase. If we didn’t get it, the return will not be accepted.

Product Category	Returnable if:
	Customer changed their mind within 14 days	Wrong Item within 14 days	Defective Item within 30 days	Used Item within 14 days
Phones & Accessories	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 day	Non-Returnable
Tablets	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 days	Non-Returnable
Cameras & Accessories	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 day	Non-Returnable
TVs & Audio, video, receivers	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 days	Non-Returnable
Laptops & Accessories	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 days	Non-Returnable
Small Appliances	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 days	Non-Returnable
Large Appliances	(Sealed & Closed Box)	(Sealed & Closed Box)	Must get a technical report with the issue from the warranty company within the 30 days	Non-Returnable

How to return a product?

All you need is to submit your request through our customer support by calling 15599 and our Etisal care will follow you to recheck the Returning Conditions, and direct you to the nearest service center / collection point to you.

What are the next procedures to be followed after sending any defect item to Etisal Store?

Our technical support team will check the device and after confirming the defect issue, then you can make a refund or change the item with another one if found.

I want to replace the Defect item with a new one what are the procedures to be followed?

The new item will be sent by the Shipping company within 4 to 7 days after checking the Ability to replace with Our Etisal Care.

I received a defective/damaged item, can I get a refund without getting a technical Report?

No, in case the item you received is damaged or defective, you have to get a Technical Report from the Warranty Company with the Issue Reason, and you should return the item in the same condition as you received it with the original box.

What is the next step after getting the Technical Report?

Our customer service Team will follow the customer and review his request and after checking the reasons will send another new device within 4 - 7 working days

I received the wrong item, how can I return it?

If the item you received is wrong, you can return the item in the same condition you received and in the original box at the and we will send The Shipping company to collect it from your side, once we receive the returned item, you can make a refund or change the item with the right one.

I have changed my mind can I return what I have bought?

If you change your mind before receiving your item, just call us on 15599 or through the Contact Us page to cancel your order. If you want to return the item after receiving it, you have up to 14 / 30 days to return them in the same condition as you received it (Sealed/Closed Box) just call us on 15599 and our customer service will direct you to the nearest service center / collection point where you return the device.

How much time do I have to return a product to Etisal Store?

All items sold on Etisal Store under certain conditions can be returned within a period of 14 days up to 30 days for defective products from the delivery date.

We accept returns up to 30 days only for defective products from the delivery date. If you face this situation, after 30 days we advise you to contact the manufacturer if the product has a warranty

How do I track my return status?

We will keep you updated through our Etisal care Team about the status of your return. If any question, please do not hesitate to call our customer service 15599

I lost the Original Packing in which I received the item, how can I still return it?

Unfortunately, we can’t accept to return any item without the original box.

What does it mean by (Sealed & Closed Box)?

Sealed, Unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you

Do I have to return the free gift when I return a product?

Yes, any free gift must also be returned.

Do I have to pay anything when I return a product?

There are no charges for returning a product to Etisal store throw the service centers / collection points.

How can I get back my Refund amount?

Etisal Store offers you the following refund methods as per your Order Payment Method.

Payment Method	Refund methods
Cash	Refund voucher Or Bank transfer
Refund Voucher	Refund Voucher
Credit Card	Refund By credit Card through the Bank within 14 Days
Credit Card Installments	Refund By credit Card through the Bank within 14 Days
CIB Installment	Refund By credit Card through the Bank within 14 Days

What is a refund voucher?

A refund Voucher is a return Amount equal to the Order amount you purchased.
You can use the voucher code to purchase any item on the Etisal Store website within the validation period of 60 Days.