FAQ

Yes, in-store pickup service is free of charge.

If you place your order by 6pm, it will be ready for pickup on the same day. After 6pm, it will be available for pickup the following business day. and if your order is not available in the branch, it will be available within 2-5 business days. We will notify you when it's ready for pickup by text message and email.

You will be notified by email and text message when your order is ready for pickup.

You will have 3 days from the first ready for pickup SMS to pickup your order. If you do not pick up your order within the 3 days, your order will be cancelled.

Yes, you can have someone else pick up your order on your behalf. Forward them the pick-up confirmation email or sms containing the receiving code. You must also for any order not cash on delivery provide them with your photo ID and his/her ID to pick up the order.

Yes, Once your order has been placed you can cancel order from your account and if your order confirmed contact us through 15599.

Once your order is ready for pickup, you will receive an SMS with a verification code + ID (if your order not Cash on Delivery) which must be provided at the branch to collect the order.

Orders placed during a holiday will be processed for fulfillment on the first business day after the holiday.