-1688899773.png "Branches")
Returns & Refunds Policy
Returns & Refunds
What does the return and exchange policy mean
The return and exchange policy regulates the conditions for exchanging or returning products purchased through Etisal website or mobile application.
What are the conditions for exchanging or returning products
You can return your order within 14 days if it is in the same condition as received (Sealed package and Unopened), and 30 days if it is defective.
Who is responsible for product defects
Etisal is not responsible for any defects or damages if it is not the official technical agent for the product. In such cases, the manufacturer is responsible and should obtain a technical report from the agency or authorized service center.
What should I do if I receive a defective product or change my mind ? How do I return the product
A return request can be submitted through customer service at 15599 or contact us via Facebook or Instagram. The complaints and follow-up team will contact you to review your request and ensure the product return is compliant within 24 working hours.
What if I lost the original packaging in which I received the product, how can I return it
Unfortunately, we cannot accept the return of any product without the original packaging.
What happens if I receive the wrong product, how can I return it
If the product you received is incorrect, you can return it in the same condition it was received (first sort condition) within the first 30 days. Once we receive the returned product, you can either get a refund or exchange it for the correct product.
What is meant by products in the same condition as purchased (first sort condition)
A product that is unused, unopened, and undamaged in its original packaging, and the customer must have retained the packaging in the same condition as when the product was received.
How will the product price be refunded
The product price will be refunded using the same payment method recorded on order, bank transfer, or any other method that Etisal deems appropriate.
Can I exchange the product for another one
Yes, you can exchange the product for another one of equal or greater value if it is in the same condition as received (Sealed package and Unopened) or if it is defective.
